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Communication-enabled business process
The goal of a communication-enabled business process (CEBP) is to optimize business process by reducing the human latency that exists within a process flow. For example, a mortgage approval process may be experiencing human latency because the person assigned to providing an approval is on vacation or busy working on something else. To reduce this latency, CEBP leverages unified communications capabilities (i.e. UC services) by embedding them into the business process flow. The result is a more efficient, more automated closed-loop process; translating into significant ROI.
If the person does not provide the necessary approval within a designated period of time then the business process would invoke a UC service such as “notify and respond” from an IP PBX, voice portal/IVR, conferencing application, etc. These embedded UC services would “notify” the person that they need to do something. If the person does not “respond” to the notification then it can be escalated to a manager in the same manner.
==Types of services==
In fact, there are a number of UC services that could be embedded within a business process to reduce human latency. These could include: conference (demand ), alert, escalate, contact resident expert, etc.; all of which create measurable business value.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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